Privacy Policy

This Privacy Policy explains what information Arrivo collects, how we use it, and the choices you have. It applies to the Arrivo mobile application and related services.

Information we collect

• Account information: your name, email address, phone number, and password (stored in hashed form by our authentication provider).
• Booking information: the service you request, service address, apartment or gate access details you choose to provide, notes, and any photos you attach to a booking.
• Location: only if you tap "Use my current location," we access your device location once to fill in your service address. We do not track your location in the background.
• Payment information: payments are processed by Stripe. Your card number is sent directly to Stripe and never touches our servers; we store only a payment reference.

How we use your information

• To provide the service you booked — including sharing the service address, access details, notes, and photos with the technician assigned to your job.
• To process payments and refunds.
• To send transactional emails such as booking confirmations and password resets.
• To respond to support requests and keep the Service secure.

We do not sell your personal information, and we do not use it for third-party advertising.

Service providers

We use a small number of service providers to operate Arrivo: Supabase (database, authentication, and file storage), Stripe (payment processing), and Resend (transactional email). Each processes your data only as needed to provide their service to us.

Data retention and deletion

We keep your account and booking history while your account is active. You can permanently delete your account and booking history at any time from the Account screen in the app (Account → Delete Account). Payment records are retained by Stripe as required for financial compliance.

Your rights

Depending on where you live (including under the California Consumer Privacy Act), you may have rights to access, correct, or delete your personal information. You can exercise deletion directly in the app, or contact us for any other request.

Children

Arrivo is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes

If we make material changes to this policy, we will notify you in the app or by email before the changes take effect.

Contact

Privacy questions or requests: abthegreat06@gmail.com