Welcome to Arrivo. These Terms of Service ("Terms") govern your use of the Arrivo mobile application and the services booked through it (together, the "Service"). By creating an account or booking a service, you agree to these Terms.
Arrivo connects you with independent service professionals for locksmith, garage door, and roadside assistance services in the Los Angeles area. Arrivo coordinates dispatch and payment; the on-site work is performed by independent technicians.
You must provide accurate information when creating an account and keep your login credentials secure. You must be at least 18 years old to use the Service. You are responsible for activity that occurs under your account. You may delete your account at any time from the Account screen in the app.
Prices for each service are shown in the app before you confirm a booking. Emergency bookings include an additional emergency dispatch fee, which is displayed before payment. All prices are in U.S. dollars. Payment is collected at the time of booking through our payment processor, Stripe. Additional work beyond the booked service must be agreed between you and the technician before it is performed.
You may cancel a booking in the app at any time before the technician arrives on site. Cancellations made before your technician starts driving are refunded in full. Once your technician is en route to you, a flat $25 cancellation fee applies to compensate the technician's travel time, and the remainder of your payment is refunded. The applicable refund is issued automatically to your original payment method and typically takes 5–10 business days to appear. Bookings cannot be cancelled in the app after the technician has arrived; contact us for assistance in that case.
You agree to provide accurate service details (including address, access information, and photos), to be present or reachable during the service window, and to ensure the technician has lawful access to the property or vehicle being serviced. For lockout services you may be asked to provide proof of ownership or residency before work begins.
If you are in a dangerous situation — especially roadside — call 911 first. The Service is not an emergency-response service and should not be used as a substitute for one.
Technicians using the Arrivo platform are independent professionals, not employees of Arrivo. Arrivo works with licensed and insured providers, but does not itself perform the services and is not liable for the acts or omissions of independent technicians except as required by law.
The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Arrivo's total liability for any claim arising out of or relating to the Service is limited to the amount you paid for the booking giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
You may not use the Service for any unlawful purpose, submit false bookings, harass technicians, or attempt to interfere with the operation of the platform. We may suspend or terminate accounts that violate these Terms.
We may update these Terms from time to time. Material changes will be communicated in the app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Questions about these Terms: abthegreat06@gmail.com