Need help with a booking, a payment, or your account? We're here.
How do I cancel a booking?
Open the app → tap your active booking on the Home screen → Cancel booking. Cancelling before
your technician starts driving is free with a full refund. Once they're en route, a $25 fee
applies for their time and the rest is refunded automatically (refunds take 5–10 business days
to appear).
Where is my technician?
The Home screen shows your active booking — tap it to see live status, your technician's
position on the map, and your arrival code. Our dispatch team also monitors every job.
How do refunds work?
Refunds go automatically to your original payment method and typically appear in 5–10 business
days. If a technician hadn't accepted your job yet, the card hold is simply released — no charge
at all.
How do I delete my account?
In the app: tap the person icon on the Home screen → Delete Account. This permanently removes
your account and booking history.